FAQ

Order

After finishing the order process you will receive an order confirmation. We will also send this to you by e-mail. If you do not receive an order confirmation, please contact: hallo@bracebuds.com

If your order is not yet in shipping, we can still change or add products for you. Please contact hallo@bracebuds.com and our Customer Care Team will help you to correct your order so that you get the item you want.

Delivery

To offer you the greatest possible comfort, we will send your order with the premium fast shipping service of UPS. If your delivery address changes at short notice or if you would like to receive your shipment at a specific time, you can customize your shipment to your needs via UPS My Choice.

The return shipment of your order on www.bracebuds.com is free of charge within Germany from 50,00€. For deliveries outside Germany please click here.

https://www.ups.com/WebTracking/track you can track the status of your shipment with your tracking number.

Payment

All payment information can be found here.

We have chosen PayPal PLUS as our trusted partner for all payment methods and your payment information stays where it belongs - at PayPal.

Return

If you are not satisfied with your order, you have the possibility to return or exchange it within 14 days after receipt. During this time you are welcome to try on your watchbands just as you would in a store. However, please do not continue to wear the watchband if you plan to return it. To protect the environment, we do not include a return label with your shipment. Please create your own labelhere.

We always try to refund the purchase price of your returned goods immediately after receipt of the return. In most cases, this is done on the same day - it usually takes less than five days before the amount is returned to you.

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Further questions

If you have further questions about our products and the features of our website or if we can help you in any other way, please use our contact form or send an e-mail to hallo@bracebuds.com. Our Customer Care Team is looking forward to helping you!

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